Privacy Policy

This policy explains what this website collects and what we do with it.

It covers the website only. Information you give us as a patient — your record, your appointments, anything you discuss with a clinician — is health information governed by HIPAA and is covered by our Notice of Privacy Practices, not by this page.

What we collect

When you send us an appointment request or a message. The form asks for your name, date of birth, contact details, and optionally the service you are interested in, your insurance plan and member ID, and whatever you choose to write. We use it to contact you, to match you with the right clinician, and to check your coverage before your first visit. We do not use it for marketing.

When you simply visit. Our hosting provider records ordinary technical information for every request — IP address, browser, the page requested, and the time. This is standard for any website and is used to keep the site running and secure.

Analytics. We use Cloudflare Web Analytics, which counts visits without cookies and without tracking you between websites. We also use Google Analytics 4 to understand which pages people find useful — but only if you accept it in the banner shown on your first visit, and never on our contact or booking pages at all. If you decline, or ignore the banner, Google Analytics does not load.

Error reporting. We use Sentry to be told when a page breaks, so we can fix it.

What we do not do

We want to be specific, because plenty of privacy policies say the opposite by default:

• No advertising. No ad networks, no advertising cookies, no Google DoubleClick, no remarketing, no Meta or TikTok pixels. We do not have advertising partners.
• We do not sell or rent your information. Not to anyone, for any price.
• No session recording. Nothing on this site replays your mouse movements or keystrokes.
• No accounts. There is nothing to register for and no password to store.
• No chat widget. Our WhatsApp link is an ordinary link; no third-party chat software runs here.

Who your information reaches

• Our own team, so we can respond to you.
• Cloudflare, which hosts the website and delivers it to your browser.
• Google Analytics, only if you accepted analytics, and never on the contact or booking pages.
• Sentry, if a page errors.

We may also disclose information if the law requires it.

Cookies

The site uses one cookie-like item by default: a record in your browser of whether you accepted or declined analytics, so it does not ask you again. If you accept analytics, Google Analytics sets its own cookies. You can clear these at any time in your browser settings.

Children

This website is not directed at children, and we do not knowingly collect information from a child through it. Parents and guardians do use this site to request care for their children, and where a form asks for a legal guardian that is exactly what it is for. If you believe a child has sent us information through this website, contact us and we will delete it.

Your choices

You can decline analytics, browse without submitting anything, or contact us by phone instead of using the form. To ask what we hold about you, to correct it, or to have it deleted, contact us using the details below and we will respond within 30 days.

Rights over your health record — as opposed to this website — are set out in our Notice of Privacy Practices.

Changes

If we change this policy we will change the date at the top of this page.

Contact

Oasis Mental Health Center 5901 NW 183rd St, Ste 264, Hialeah, FL 33015 (786) 418-9790 · [email protected]